How we work

We strive to be better. Together

Overview

Lyra Malaysia’s core sales pitch team and sales administration team provide extensive pre-sales, sales, and post-sales support to channel partners and brokers.

These teams consisting of executive and senior Lyra representatives support channel partners and brokers with product training, client pitches, global service delivery, processing work orders, and providing onboarding support to all customers.

Pre-sales

The Lyra sales team will provide extensive product training and sales collateral which includes a standard pitch deck, product brochures, proposal templates, pricing calculators and operational supporting documentation.

Additional support will also be provided in responsive sales, clinical, and operational teams.

During sales

The Lyra sales team will provide support with pricing queries, ongoing training and RFP support where required. Our partnership and ability to support will also be demonstrated with global service delivery.

Post sales

The Lyra sales administration team will ensure a seamless client activation process across all countries while a Lyra Account Manager provides support with implementation, marketing, activation, and reporting.

Affiliates

Lyra offers employee wellbeing support in 200+ countries around the world, working alongside a network of professional healthcare affiliates in order to provide the best care possible. Lyra affiliates work on a contractual basis, meaning they are able to decide the type of cases they accept, how many hours they work, and their working hours.

This flexible arrangement allows affiliates to work with a diverse range of interesting cases and challenges, within the goal-orientated EAP model. Lyra and its partners are on hand to provide ongoing supervision and support, along with a number of training and development opportunities throughout the year.

Global footprint

Lyra operates across 6 continents, caring for over 17 million employees. Whilst our reach is global, our service always remains local.

Lyra Wellbeing is the only advanced EAP that combines a strong local presence with practical and commercial knowledge of their operational regions.

Local account managers and clinicians understand the linguistic, cultural, financial, and legal intricacies of the organisations they serve, delivering uniquely localised care to a consistent global standard.

Our approaches

At Lyra Malaysia, our professional team believed in an integrative and innovative modality approach towards holistic wellness. We support you and your organization by incorporating not only to the need of intervention on major psychological distress and disorders, but also the need to integrate prevention activities such as wellness and others health related programmes.

Integrative Approach

Focus on Holistic Wellness Education & Counseling, Wellness Coaching, Life Skills Training, Life Coaching, Strength Based Therapy/Coaching, Evidence-Based Cognitive & Behaviour Therapy, Psychoeducation, Psychological Assessment, Stress Reduction & Management, Group Therapy, Transition Support, Crisis Management, Loss and Grief Coping etc.

Innovative Approach

Incorporate various creative and alternative therapy skills such as Art Therapy, Dance & Movement Therapy, Play Therapy, Sandplay Therapy, Clay Therapy, Drama Therapy, Psychodrama, Mindfulness Training, Solution Focused Therapy, Narrative Therapy, Dream Analysis, Hypnosis, Inner Child Therapy etc.

This approach supports in enhancing your overall wellbeing and development through three areas:

Relating to oneself

Enhancing our self-awareness and mindfulness for breakthroughs in unleashing the unlimited power of the mind (conscious and subconscious) to achieve a balance SELF (Physical, Thought, Emotion, Behavior) with high EQ, and attain integrated wellness.

Relating to others

Enhancing our people management skills through effective and in-depth communication (verbal and non-verbal).

Relating to life changes

Enhancing our self-resiliency and openness in accepting changes in our life, with positive vision of the future.